CARE PLANS · POST-INSTALL UPKEEP
Reliable AV. Fewer failures. Peace of mind.
Keep your church, school, or venue running smoothly every week with proactive care, a guaranteed support response time, and regular maintenance. Plans stack — start with the Base Plan, bolt on Training and Consumables as you need them, or step up to a complete package that rolls everything together.
01 · START WITH THE FOUNDATION, ADD AS YOU NEED
THE FOUNDATION
Base Plan
Proactive upkeep for dependable AV
$1,850
PER YEAR · INC GST
- ✓Monthly on-site check (1 hour)
- ✓Quarterly mic & cable test
- ✓Twice-yearly firmware updates
- ✓Annual wireless frequency scan & channel set
- ✓Headworn mic cable inspection
- ✓Projector filter clean & lamp check
- ✓Annual tuning check for clear sound
- ✓Lighting review: bulbs, backups, DMX
Ideal for churches, schools, meeting rooms, hospitality & community spaces.
+ ADD-ON
$650 inc GST
Training Package
Build confident operators.
- ✓Two Saturday-morning sessions (2.5 hrs each)
- ✓Up to 6 people per session
- ✓Hands-on audio, video & lighting
- ✓Cheat sheets, workflows & an operator checklist
Covers mixing basics, video routing & fixes, lighting scenes & cues.
+ ADD-ON
$550* inc GST
Consumables
Peace of mind for your important hardware.
- ✓Annual replacement of one headworn microphone
- ✓Annual projector lamp replacement
- ✓Projector filter replacement
- ✓Labour included
02 · OR ROLL IT ALL TOGETHER
Premium
Next-business-day support
$2,850
PER YEAR · INC GST
EVERYTHING IN BASE + TRAINING + CONSUMABLES, PLUS
PRIORITY SUPPORT
- ✓Next-business-day response
- ✓Remote troubleshooting via phone / Zoom
- ✓15% off emergency call-out rates
MOST COMPLETE
Ultimate Care
Proactively optimised & managed
$4,550
PER YEAR · INC GST
EVERYTHING IN PREMIUM, PLUS
STREAMING & RECORDING
- ✓Annual streaming-settings optimisation
- ✓Recording workflow check
- ✓Bitrate, resolution & encoder testing
- ✓YouTube / Facebook / Vimeo config updates
ANNUAL SYSTEMS OPTIMISATION DAY
- ✓Full audio retune for seasonal changes
- ✓Lighting focus clean-up
- ✓Projector alignment & calibration
- ✓Cable management refresh
PLANNING & MANAGEMENT
- ✓Asset audit: age/lifespan report & 5–10 yr replacement roadmap
- ✓Budget-friendly upgrade suggestions
- ✓Quarterly volunteer onboarding sessions
- ✓Device & content management — backups of lighting, audio & video, signage and USB libraries
- ✓Loan equipment while gear is out for repair
* Consumables & Ultimate: lift hire additional if required (working height over 4.5 m). All plans billed annually. Same technicians, same standards, every visit.